ServiceNow launches Otto AI assistant for enterprise workflows

LAS VEGAS - ServiceNow (NYSE:NOW) announced Tuesday the introduction of ServiceNow Otto, an AI assistant designed to complete tasks across multiple enterprise systems and departments. The announcement comes as the software giant’s stock trades at $91.23, down nearly 48% over the past six months, though InvestingPro analysis suggests the company remains undervalued at current levels.

The company unveiled the product at its Knowledge 2026 customer and partner event. ServiceNow Otto combines the company’s Now Assist technology with Moveworks and AI Experience capabilities to handle employee, partner and customer requests across different business applications.

The AI assistant operates through conversational AI, enterprise search, voice agents and data querying capabilities. Users can submit requests in natural language without navigating between different systems or portals. The technology searches across documents, databases and SharePoint while providing answers based on user role, location and department.

ServiceNow Otto is available initially through ServiceNow EmployeeWorks and AI Control Tower. The company stated it will expand the technology across all products during the coming year.

According to the press release statement, ServiceNow EmployeeWorks generated six deals exceeding $1 million each in net new annual contract value within one month of launch.

"Moveworks understood what employees needed. ServiceNow could do the work. Together, we built ServiceNow Otto, an AI experience that completes work, across any system, department, or any workflow," said Bhavin Shah, SVP and GM of Employee Experience and AI at ServiceNow.

The AI Control Tower governs actions by logging AI interactions, enforcing enterprise policies and providing explainability for decisions. The system connects to approval chains, permissions and audit trails within enterprise workflows.

Siemens AG and Medtronic are among companies using ServiceNow’s conversational AI capabilities. Elmar Spreitzer, head of IT digital foundation at Siemens AG, said the technology delivers IT support and company communications to employees. Louise Ernewein, principal content management specialist at Medtronic, stated the company built more than 100 custom use cases with Moveworks and ServiceNow.For investors seeking deeper insights into ServiceNow’s financial health and growth prospects, InvestingPro offers comprehensive analysis including 18 additional ProTips and detailed Pro Research Reports covering all key metrics for smarter investment decisions.

In other recent news, ServiceNow has announced several significant developments. The company launched its Autonomous Security & Risk platform, which aims to manage AI agents, identities, and connected assets within enterprise environments. This new platform integrates with Armis and Veza to enhance asset intelligence and governance. Additionally, ServiceNow expanded its AI Control Tower with new governance features, integrating with major cloud providers like Amazon Web Services, Google Cloud, and Microsoft Azure, as well as enterprise applications such as SAP, Oracle, and Workday.

ServiceNow also introduced Project Arc, an autonomous desktop agent that operates within NVIDIA’s OpenShell runtime environment. This agent is designed to perform complex tasks across enterprise systems without pre-built workflows and is monitored by the AI Control Tower. Furthermore, the company extended its partnership with Microsoft to integrate AI Control Tower governance capabilities with Microsoft Agent 365. Lastly, Cloudera launched a zero-copy connector for the ServiceNow platform, enabling AI execution without data duplication and maintaining security standards. These recent developments highlight ServiceNow’s ongoing efforts to enhance AI governance and integration across various platforms.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.